New Press Release: Zipwhip is Transforming Customer Service for the National Restaurant Association
December 3, 2013 1 Comment
Zipwhip is proud to announce that we are working with the National Restaurant Association (NRA) to improve customer support for its 40,000+ members.
The NRA reported an 80% decrease in the number of voicemails in the first 90 days of using the service. Additionally, they are now seeing an average 10% of members now choosing texting to the NRA’s Toll Free number as the most preferred communication for support related issues.
A recent survey of NRA members showed an approval rating of 4.9 out of 5 for the Zipwhip toll free texting service. We’ve seen improvements to customer service attributable to various different factors, including:
- Shorter hold time
- Reduced call abandonment
- Multiple support representatives can log in to view text conversations in real time
- Enhanced customer loyalty and engagement
Learn more about the benefits Zipwhip provides by reading our press release.