New Press Release: Zipwhip is Transforming Customer Service for the National Restaurant Association

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Zipwhip is proud to announce that we are working with the National Restaurant Association (NRA) to improve customer support for its 40,000+ members.

The NRA reported an 80% decrease in the number of voicemails in the first 90 days of using the service. Additionally, they are now seeing an average 10% of members now choosing texting to the NRA’s Toll Free number as the most preferred communication for support related issues.

A recent survey of NRA members showed an approval rating of 4.9 out of 5 for the Zipwhip toll free texting service. We’ve seen improvements to customer service attributable to various different factors, including:

  • Shorter hold time
  • Reduced call abandonment
  • Multiple support representatives can log in to view text conversations in real time
  • Enhanced customer loyalty and engagement

Learn more about the benefits Zipwhip provides by reading our press release.

One Response to New Press Release: Zipwhip is Transforming Customer Service for the National Restaurant Association

  1. Susie Lapic says:

    Keep up the work. Its endless…P.S I would love to have a ZIPWHIP t-shirt or sweat shirt. Size XL.

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